10 Troubleshooting Tips

Having trouble installing?

Here are a few troubleshooting tips that may help...

1. Always use ASCII mode when uploading files to the server via FTP Typically, you can use 'auto' mode and your FTP client will handle the mode automatically. Always use BINARY mode for images, executables, etc.. and ASCII for text or scripting files such as PHP files.

2. Check File Permissions. More often than not, issues that are hard to track down seem to stem from files and folder on your server that have not yet had their permissions settings changes. Always follow the Installation Instructions in full, which include setting file permissions on specific files and folders within your Ultimate Locator system

3. Always contact your support team for any PHP or MySQL issues. We typically can not help you very much if your server is having PHP or MySQL problems. Your hosting support team is responsible for maintaining and running PHP and MySQL on your server and only they have access to all the system and configuration files.

4. Check our eSupport Section for help. You can visit http://support.ultimatelocator.com 24 hours a day to get help. We provide all users with Trouble Tickets, FAQ Knowledgebase, Downloads, News and Community Forums.

5. Run some of the test scripts on your server. They are located in your new /locator/admin/tests folder. You can run the MySQL test, Sessions test and fSock test to see if your server supports those components.

6. To determine your php settings, you can always create an info.php file and use your browser to view it. It will show you all of your servers PHP settings and a lot of information can be obtained from it. To create an info.php file, simply follow these instructions...

1. Create a new text file on your computer and name if info.php

2. Open this text file with a text editor (such as Windows Notepad)

3. Put the following line of code into the file: <?php phpinfo() ?>

4. Save the file

5. Upload the file to your server

6. View the file in your web browser.

7. You should check to see if the directive:" magic_quotes_gpc " is turned off inside your php.ini file. Usually needs to be off on a Windows Server.

8. View your mysql.php file in a text editor. Make sure all the values inside it are correct for your mysql login.

9. If you need access to edit the data in your mysql database, You can access the WizMySQLAdmin program from within your /locator/admin/mysqladmin folder. It's a single php file, that will give you direct access to your mysql database. You will be able to view all your database tables and fields and make direct edits to the values in your tables. Just be sure to open the /locator/admin/mysqladmin/index.php file in a text editor before you upload it and add your MySQL login info (username and password) where needed at the top of the file. Then upload the file to your server and access with your internet browser.

10. If you are running on a Linux/Unix/FreeBSD, and your server supports execution of .htaccess files, then you can try renaming the X.htaccess file to .htaccess (remove the letter X). The file is located in your /locator folder.

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